Product and merchandise orders will ship by UPS Ground service within 48-72 hours of receipt, unless otherwise noted on the front page of the Online Shop. Delivery must be to a valid street address, as UPS does not deliver to PO Boxes. We ship only to the Continental United States.
Shipping charges are calculated automatically based on the items in your shopping cart by a real-time UPS rate calculator. A $3.00 handling fee is included in the total shipping charge shown.
UPS Ground’s estimated delivery times from day of shipment are:
- Virginia and the Washington, DC greater metropolitan area: 1 day
- Other locations in the Southeast: 2 days
- Northeast, Midwest, Northwest and Southwest: 3-5 days
As Wade’s Mill products are free of additives and preservatives, we recommend you refrigerate or freeze your purchase upon receipt.
2.5% sales tax will be added to food product orders sent to a Virginia delivery address. 5.34% sales tax will be added to non-food product orders sent to a Virginia delivery address. Sales tax does not apply to orders sent to a non-Virginia delivery address. 5.34% Virginia sales tax and 10% Rockbridge County lodging tax will be added to the Cabin booking fee. 5.34% Virginia sales tax will be added to the Cabin Cleaning fee.
Credit Cards Accepted
We accept American Express, Discover, Mastercard and Visa.
If a product’s packaging has been damaged in shipping, please contact firstname.lastname@example.org or 540-348-1400 within 7 days of receipt for a replacement.
If you are not happy with the quality of your Wade’s Mill product, please contact email@example.com or phone 540-348-1400 within 7 days of receipt and we will be happy to offer a replacement.
We regret that we cannot offer refunds once an order has been shipped.
Cabin Cancellation Policy
- Cancellations more than 30 days before check-in date will receive a 100% refund.
- Cancellations more than 14 days before check-in date will receive a 50% refund.
- We regret we cannot refund cancellations made within 14 days of the check-in date.
Your payment to book the cabin upon cart checkout is acknowledgement that you’ve read and accepted our cancellation policy.